The Payments page

The Payments page shows an overview of all your payments for the last month.

For every payment, the following are listed:

Order Code - the unique order code created by your system. Select the Order Code link of a payment to open the Order Details window, with details of the order and the order content as supplied by your system. You can either see the original HTML order, or you can click the View Order Content button to see the order content in image (the customer version)

Creation Date - the date and time that the first payment status was assigned to the order. The Creation Date filter cannot be switched off directly. By default it is set to show the payments of the last 30 days.
Amount - the currency (code) and amount of the payment. Click the Amount link of a specific payment to display the Payment and Order Details window
Last Event - the current payment status. For a description of different payment statuses, see the Payment Process section of the WPG Integration Guide
Risk - if you use our Risk Management service, click this link to show the total score of the checks applied to the payment
Credit card/bank account number - (below the Creation Date)
Payment reference - (below the Amount). The Payment Reference is a unique number generated by our payment service, and provided to shoppers who use bank transfers or certain off-line payment methods
FI reference - (below Last Event). This is the reference attached to a payment by the Financial Institution (FI). This reference may be displayed on the shopper's bank statement, if it is used by the issuer

Note: Not all orders necessarily reach a payment status. This only happens when a transaction is authorised. Unathorised payments are therefore not displayed on the Payments page.

Searching for payments by filtering

You can search for payments using filters. See Searching for payments for details.

Searching for payments across merchant codes

You can search for payments by Order Code and by Date/Time, across all your Merchant Codes or across one Merchant Code.

See Searching for payments for details.

Manually capturing or cancelling a payment

Select the Capture or Cancel button in the Payment Capture section of the Payment details window. For a partial capture, change the original order Amount into a smaller amount, and click Capture.

Both capture and cancellation requests are immediately carried out by the Payment Service and cannot be reversed.

Partial captures

In general, a payment can only be captured once. This also applies to partial captures. If you make a partial capture, you will need to submit a new order to our Payment Service to authorise the remaining amount, as only part of the order is captured in the initial request. If the remaining amounts are not captured manually, they will expire after 28 days and you will not be able to capture the remaining amount.

However, by arrangement with your Relationship Manager or corporatesupport@worldpay.com, you can carry out multiple partial captures on a transaction, up to the original authorisation amount, without the rest of the authorisation being cancelled.

Making an extended archive search

You can search for payments across both live and archived payments. See Searching for archived payments for details.

Displaying order details

Select the order code of a specific payment to display the Order Details window. Here you find the details of the corresponding order and the order content as supplied by your system to Worldpay.

To display the Payments and Order Details screen for a particular transaction, click on the Amount link. See Payment and Order Details for further information.

Displaying risk details

Select the Risk score of a specific payment to display the Risk Score window. Here you find details of how the Risk Score for this payment is made up.

Note: For more details about payments, see the Payment Process section of the WPG Integration Guide.

Guide feedback?
Email us at: guides@worldpay.com