Best practice

This section explains what you must do and consider before you integrate the Konbini and Pay-easy payment method with Worldpay’s payment service.

It describes:

• The prerequisites you must have before the integration process starts
• The different payment scenarios you need to prepare for
• Information you should consider displaying to the shopper

Prerequisites

Registration and screening process

There's a two tier registration process for Digital Garage products such as Konbini:

• Registration with Digital Garage, who are the payment service provider (PSP)
• Registration with each convenience store

Screening process

The screening process for both types of registration is very similar. We'll work with Digital Garage to make the screening and registration process as easy as possible.

Warning:  Once you decide to offer either Konbini or Pay-easy as payment methods contact us as soon as possible so that the boarding process can start - registration can be a lengthy process.

Basically you'll be screened to ensure:

• That you have a high quality presence in Japan. In practical terms that means a Japanese customer contact telephone number, and a website in Japanese. This is so that you can deal with shopper queries and problems, rather than have your shoppers contact Digital Garage or convenience stores.
• That you are not engaged in certain activities.

Website screening

Digital Garage screens your website to see if it's suitable. The things they look for are:

1. Your URL (Uniform Resource Locator - your web address) must be accessible. If it is protected by a user name and/or password, these must be available to Digital Garage at the time of your application (Digital Garage will not share them with anyone).

2. Your prices are correct (in JPY) and transparent, with no hidden charges.

3. The products on the website are the same as those you described on the merchant registration form.

4. The following information is available and grouped together in a single web page in accordance with The Act on Specified Commercial Transactions:

   1. The name of your company and the manager responsible for sales.

   2. Your contact information.

   3. Your hours of operation.

   4. The payment methods that your shoppers can use.

   5. Your refund policy.

   6. Your shipping policy, including delivery times and fees.

5. A public Japanese PSTN (Public Switched Telephone Network) telephone number for shopper queries, which is answered by a fluent Japanese speaker. A mobile number or call forwarded number is not good enough.

6. An e-mail address in Japan that shoppers can use to send queries. Shoppers must be able to send their enquiries in Japanese and get the answers in Japanese.

7. The upper limit for payment at a convenience store is JPY 300,000. Your website must respect this. For more information about payment limits, see Transaction limits.

8. The written language of the website must be Japanese, customer support is accessible in Japanese.

9. The website must be operated by a company, not an individual.

Conditionally acceptable product types

Acceptable product types

No	Type of goods	Requirements
1	Specially controlled medical devices, including coloured contact lenses	You must posses a certified sales licence for the sale of such devices Display the registration number and name of the certifying/registering organisation on your website.
2	Controlled medical devices, including electric massage devices for domestic use	You must posses a certified sales licence for the sale of such devices You must display the registration number and name of the certifying/registering organisation on your website.
3	Tourism	Display the appropriate travel industry certification on your website (ABTA certification/membership is a UK equivalent).
4	Alcohol	Display the licence number of your licence to sell alcohol on your website.
5	Cosmetics, health foods and supplements.	Display the following information on your website: The manufacturer of the goods The ingredients Efficacy information for the target groups to whom the product is sold A statement that tells shoppers to stop treatment and seek medical advice if they suffer any side effects or experience any problems
6	Fund raising for government bodies or public institutions	Any activity must be humanitarian in nature. The institution's financial information and records must appear on the institution's website. A single payment (donation) cannot exceed JPY 30,000.
7	Donation by an educational corporation	The establishment must be an educational establishment as defined by the Japanese School Education Act, clause 1. The donation must come direct from the educational corporation. A single payment (donation) cannot exceed JPY 30,000.
8	Made-to-order products and layaway products	Goods must not be counterfeit or fraudulent in any way. You must show your shoppers the expected delivery date of the product.
9	Marriage bureaux	You must have and operate a strict membership policy.

Prohibited product types

Prohibited product types

No	Type of goods	Requirements
1	Cash voucher	Cash replacements or alternatives, including postage stamps and old coins.
2	Foreign exchange	The purchase of a foreign currency.
3	Potential criminal use	Goods and services that have potential for criminal use, for example firearms, cap guns, pepper spray, stun guns, knives, and so on.
4	Bladed weapons	Swords, daggers and similar edged weapons.
5	Pornography	Pornography related goods and services.
6	Real-money trading	The purchase of virtual goods (typically within an on-line game environment).
7	Gambling	Online casinos or any other gambling related activity.
8	Personal information	Information that relates to individuals.
9	Animals	Animals, live or dead.
10	Donations and collections	Donations of a political nature, or with non-humanitarian (or unspecified) aims.
11	Specific information types	Information that describes how to earn money Information leading to the acquisition of profit by unspecified means Investment-related information, such as day-trading or foreign exchange Information provided with the intention of generating visitors to a website, including search-engine optimization (SEO). Strategies for winning games of chance and gambling-related activities such as horse races, slot and gaming machines (including Pachinko and Pachislo)
12	Network marketing, multi-level marketing	Pyramid selling schemes. Multi-level marketing (MLM) schemes, services and websites.
13	Extreme products	Products of an extreme, radical or cruel nature, even if they are legal within the applicable jurisdiction.
14	Unscientific or superstition-based products	For example, fortune telling.
15	Prohibited medical products	Products not listed as permitted under the Japanese Pharmaceutical Affairs Act.
16	Offensive products	Products that may be morally offensive, or threaten public order.
17	Medical tests	An example is a test for a specific disease or condition.
18	Dating and match-making sites	All dating and match-making websites, including licensed ones.
19	Foreign currency transfer	Products and services that enable the transfer of foreign currency.
20	Consumer loans	The sale or payment of personal loans.