Worldpay VAP Disputes

In the US, Worldpay uses the Worldpay Value Added Platform (VAP) to process transactions.

If your company or organisation sells products or services in the US, you may see disputed transactions in the Live Queue with Worldpay VAP in the Processor column. Because the Worldpay VAP disputed transactions are acquired in US, they have different chargeback statuses and different expiry dates.

We list the chargeback statuses in the table below, and explain the dates in the section below the table.

Worldpay VAP chargeback statuses

Status	Description
Arbitration	The case has gone to arbitration. The applicable card network will make the final decision.
Arbitration Chargeback	The final stage in several chargeback scenarios, where neither side accepts the others arguments and the chargeback goes to the card brand for final disposition.
Arbitration Lost	The merchant lost the Visa arbitration decision for the full amount in dispute.
Arbitration Split	The merchant won the Visa arbitration decision for a portion of the disputed amount.
Arbitration Won	The merchant won the Visa arbitration decision for the full amount in dispute.
Chargeback Reversal	The issuer has reversed the chargeback.
First Chargeback	The initial chargeback. In the Visa Claims Resolution (VCR) process, the transaction is called a Dispute.
Issuer Accepted Pre-Arbitration	In the VCR Allocation workflow, the issuer accepts the merchant initiated Pre-Arbitration.
Issuer Arbitration	In the Collaborative workflow, the issuer does not accept the merchant’s response to the dispute and has moved to Pre-Arb.
Issuer Declined Pre-Arbitration	In the VCR Allocation workflow, the issuer has declined the merchant initiated Pre-Arbitration.
Pre-Arbitration	After examining the representment or response to a dispute, the issuer does not accept the merchant’s arguments and proceeds with a Pre-Arbitration chargeback.
Representment	Offering evidence to counter a First Chargeback. In VCR terminology, this is a Response to Dispute.
Response to Issuer Arbitration	The merchant does not accept the Issuer Pre-Arbitration. This means the merchant continues to fight for all or a portion of the chargeback amount.
Retrieval Request	A request from the issuer, for information about a transaction. A failure to respond or failure to supply the required information often results in a First Chargeback/Dispute.

Expiry dates for Worldpay VAP chargebacks

Here are the dates for the First Chargeback:

Visa: 30 days for you (the merchant) to respond.
Mastercard: 45 days for you (the merchant) to respond

Guide feedback?
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