Use this menu to access the User screen where you can manage the user details of everyone who uses the system.
Roles are a set of user permissions that control what parts of the system a user can access and use.
There are three roles:
Merchant User Admin Access - This is the user administration role for tasks such as adding users to the system and giving them a role or roles. Users with this role can also set and reset passwords.
Merchant Chargeback Analyst - This is the standard role, which will probably be used by the majority of users. Users can defend and manage disputes.
Merchant Reporting and DEU (Data Extract Utility) - This is a role that gives a user access to system reports and permission to produce and modify the reports.
Users can have multiple overlapping roles, for example a Merchant Chargeback Analyst can also have a Merchant Reporting and DEU role. This means the user can work on chargebacks and also produce and manage reports.
To create a super-user, give them all three roles.
Best practice: We recommend that you have at least two users with Merchant User Admin Access roles. This is so you can manage common issues such as password lock-outs and change user details.
See the Users topic for more information on roles.
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