Show guide navigation

Home Support Guides Worldpay Dispute Resolution Centre Guide

Chargebacks Grouped by Attribute

The Chargebacks grouped by Attribute report shows chargebacks grouped by a specific attribute that you choose. This report is designed to help you evaluate if your chargeback volumes or win rates are increasing or decreasing over time based on different attributes or measuring points. The attributes are:

• Actual Dispute Reason Code

• Brand

• Dispute Type

• Fraud Type

• Processor

• Reporting Group

To access this report:

1. From the Reporting menu, click Enterprise Reports. The Enterprise Reports screen appears.

2. Click Chargebacks Grouped by Attribute. The Chargebacks Grouped by Attribute report screen appears.

To set up and run this report:

1. Select a data source from the Available list. Use the arrow buttons to select one or more data sources and place them into the Selected list. If you want a specific data source, it may be faster to type its name, or partial name in the Data Source field and select it from the Available list.

2. Select Worldpay from the Data Type drop down list.

3. Select the chargeback attribute, or attributes from the Attribute drop down list. The attributes are:

   1. CB_Brand: Card issuing bank.

   2. CB_Dispute Type:  The dispute stage based on the card network rules being reported. Retrieval is a non-financial dispute type, such as a request for information about a payment transaction. A chargeback is a financial dispute which occurs when a credit card holder contacts their card issuing bank to dispute the transaction.

   3. CB_Fraud Type: After the dispute is reviewed by an analyst, fraud type is used to indicate the actual fraud state of the original transaction. The Fraud Type can also be used to update the original order and to tell the system which data points need to be added to the Negative file and at what strength through automation. Example: Hostile Fraud, Friendly Fraud, or Not Fraud

   4. CB_Processor: Your processor or acquiring bank, for example American Express, Chase Paymentech, First Data, and so on.

   5. CB_Reporting Group: A rolled up value applied to multiple reason codes in the system that limits the number of lines of reporting and groups similar reason codes together. A reporting group is directly related to the reason code provided by the bank and reflects aggregated values.

   6. CB_Actual Dispute Reason Code: A code that you add that shows why the customer disputes the charge.

4. Select the number of rows you want in the report from the Display Top drop down list. The amount is either the top 5, 10, 25 or top 50 chargebacks grouped by attribute.

5. Select the column from the Amount Column drop down list. The amount is either the:

   1. CB_Host Disputed Amount: This is the disputed amount received from the acquirer in the original currency. Use it if you feed a single currency into the DRC system for chargebacks.

   2. CB_Converted Disputed Amount: This is the value of the dispute once the host disputed amount has been converted into your standard reporting currency. Use this amount column if you feed multiple currencies into the DRC system for chargebacks.

6. Select the date column from the Date Column drop down list. The date column lists the date information for the various chargebacks, for example the chargeback transaction date. It is not the date range of the report itself. The dates columns are:

   1. CB_Transaction Date: The date of the chargeback transaction.

   2. CB_Disputed Date: The date the chargeback was disputed.

   3. CB_Load Date: The date the dispute was imported into the DRC system.

7. Select a time period from the Date Period fields. The maximum length of time is four months. If you choose specific days, select 00:00 for your start date time and 23:45 for your end date time to ensure you get all the data for the dates selected.

8. The Include Win Rate checkbox is disabled.

9. Click the Scheduling checkbox to run the report now. To run the report at regular intervals, select Repeat, using the following options and select the option you want.

10. In the Scheduling area, select the encryption key associated with the report from the drop down list. For information on encryption keys, see the Encryption Keys screen.

11. Select the output format of the report from the Output drop down list. Select HTML to display the report online, pdf for a report in portable document format, or CSV for an output form that is suitable for applications like Microsoft Excel.

12. When you have set up your report, click Submit to run the report.

Guide feedback? Email us at: guides@worldpay.com

© Worldpay 2019, LLC and/or its affiliates. All rights reserved.