Chargebacks

Chargebacks are supported by some Alternative Payment Methods (APM), where a shopper can request the Payment Service Provider (PSP) to reverse the payment transaction.

Examples of scenarios when a shopper can request a chargeback include:

The shopper has not received the goods or services

The shopper has received goods or services that are not as described

The shopper has not made the purchase but has been charged because their payment system, for example an eWallet has been used fraudulently

If the PSP accepts the chargeback, the Worldpay Payment service reverses the payment. Use the Merchant Interface (MI) to view all chargebacks. For more information about chargebacks, contact your Corporate Support Manager (CSM).

For information about chargebacks related to specific APMs, see Supported Alternative Payment Methods (APMs).

Note: There is no dispute process for chargebacks that result from APMs.

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