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Use the Payments page and the Payment and Order Details pop-up box in the Merchant Interface to review REFUSED payments. A transaction is refused by a financial institution for various reasons, including an exceeded credit limit, an incorrect expiry date or insufficient balance. A transaction may also be refused by the Risk Management Module.
To view refusal details:
1. Login to the Merchant Interface using your username and password.
2. Select the Payments option from the left-hand menu. The Payments page opens displaying details of your payments for the selected merchant code. (Note if you have more than one account, and have not yet selected a merchant code, you will be asked to do so on accessing this page.)
3. Payments are listed in date order (latest first). If no payments are found, then the following message is displayed: No payments for the current filter were found.
4. Either scroll through the list of payments or use a filter to find the payment. To search for payments with a specific status, use the Last Event filter. To search for a refused payment, search for the status ’REFUSED’.
5. To access further details about a payment that has been refused, select the Amount hypertext link for that payment. This opens the Payment and Order Details pop-up box.
6. If given, a refusal reason is displayed in the Refusal Reason field.
7. Close the Payment and Order Details pop-up box by selecting the close icon in the top right-hand corner of the box. The Payments Page is displayed.
For details about payment statuses, refer to What payment statuses are reported?
For full details about the Payment Details pop-up box, refer to Page description - payment details.
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