Reviewing payments

Payments are listed on the Payments page in the Merchant Interface. All your payments can be accessed from this page and are listed, by default, in time and date order (latest first). Note that only the current month's payments are listed by default but you can display payments from another time period by using the Creation Date filter.

The Payments page enables you find individual payments or a selection of payments. You are able to drill down to a more detailed level and access order, customer, financial status and historical details relating to individual payments. You may need to do this to review payments for your own information or if a shopper makes an enquiry.

Below is a list of some of the tasks you may wish to carry out using the Payments page and its associated detailed pages.

• Check on shoppers' payments made on a particular day. Payments are displayed in date order enabling you to easily scroll through your payments, or, if required, you can specify a date or date range using search facilities.

• Find out details about a shopper, including address, telephone and card details. These details can be viewed from the Payment Details page.

• Find a shopper's payment that has been refused. The payment will have a status of 'REFUSED'. You can see the REFUSED status from the Payments page (Last Event field). Sometimes a reason is given which can be viewed from the Payment Details page.

• View the history of a payment. You will need to find the payment and drill down to see its payment details in the Payment Details page.

• View risk details including determining whether any of your payments have a risk Warning or Caution held against it. This information is available from the Risk field on the Payments page.

For more details about using the Payments page, refer to the Payments Page in the reference section of the guide.