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You may want to change the reference you assign to an agreement. When, for example, you change the payment frequency/plan, or the type of service to which the payments relate.
The reference for an agreement is known in our system as the Merchant Reference, but it is shown in Payment Notifications and emails as the cartId. When you use the Merchant Interface to update a reference, the changes are effective immediately.
To update a reference:
1. Log in to the Merchant Interface and select the FuturePay option from the left-hand menu.
The Merchant FuturePay Administration Page displays.
2. Enter the Agreement ID.
3. Click View Agreement.
The agreement displays.
4. Navigate to the Information area and enter a new merchant reference in the Change merchant reference field.
5. Click Submit.
If successful, a green banner displays at the top of the page informing you that the change has been made. If unsuccessful, a red banner displays with the reason why the attempt failed.
See Find an Agreement ID, if you need to find an agreement ID for the shopper.
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