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You can reset a shopper's password through the View Agreement page:
1. Log in to the Merchant Interface and select the FuturePay option from the left-hand menu.
The Merchant FuturePay Administration Page displays.
2. Enter the Agreement ID.
3. Click View Agreement.
The agreement displays.
4. Click Reset Shopper Password.
A new password is generated and sent by email to the shopper only. You never have access to the password.
If successful, a green banner displays at the top of the page informing you that the password has been reset. If unsuccessful, a red banner displays with the reason why the attempt failed.
A record of the reset is kept in the agreement's audit history.
See Find an Agreement ID, if you need to find an agreement ID for the shopper.
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