This topic is fully described in the Merchant Guarantee Guide, please refer to it for further details.
The Worldpay Merchant Guarantee can provide additional protection against fraud related chargebacks for online transactions for UK merchants.
Under this service Worldpay covers loss of funds arising from third party fraud on guaranteed transactions (for example, stolen credit cards). When chargebacks arise as a result of third party fraud Worldpay will issue a refund if the terms of the guarantee are met.
The Merchant Guarantee does not apply to transactions if you receive a 'Warning’ alert but still accept the order. Also note that the Merchant Guarantee is available only to Worldpay merchants.
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