The Merchant Guarantee can protect merchants against the financial loss caused by fraudulent payments by third parties. It is an agreement between yourself and Worldpay. It is only available to UK registered merchants.
Like any other contract, the Merchant Guarantee is subject to terms and conditions. This help file aims to give you gives you information in plain English, but you must always check the terms and conditions for the exact legal wording.
If you make a valid claim we will reimburse you the value of payments that are subject to qualifying chargebacks. These chargebacks must result from fraudulent use of a payment card by a third party.
An example of third party fraud is when someone, a genuine cardholder, has their payment card stolen. Thieves, who are the third party, buy some goods from your online trading site and use the stolen card to pay for them. Worldpay will reimburse any fraud related chargeback you incur, provided you make a valid claim within the terms and conditions. See the Make a claim section for more information.
You can apply for the guarantee when you first become an Worldpay merchant, or at any time during your contract with us. See the Setup/cancel the Merchant Guarantee section for more details.
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Worldpay's Merchant Guarantee is only available to UK registered merchants. These UK registered merchants must process payments via our internet merchant account ('Business Gateway Plus'). The Merchant Guarantee is not available if you use our services though a bank-acquired internet merchant account ('Business Gateway'), or Mail and Telephone Order payments service (WorldAccess). |
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