Set up/cancel the Merchant Guarantee

You can apply for the Merchant Guarantee at any time. You can cancel it at any time.

Apply for the Merchant Guarantee

You pay an extra fee to get our Merchant Guarantee, as it is not included in our standard processing services. The extra fee consists of a regular service charge and an additional small percentage charge per transaction. However, once the Merchant Guarantee agreement is activated, we stop charging you for the Fraud Screening Charges (FSC).

To apply for the Merchant Guarantee:

If you are a Worldpay Merchant

The Guarantee is available as an upgrade. See the products and service section of the Worldpay Support website.

If you are a potential customer

Visit: www.worldpay.com, select the UK region, and navigate to the area where you can view and apply for our services. Worldpay's Merchant Guarantee service will then appear as an add-on option to our payment processing services.

 The Merchant Guarantee is only available to merchants based in the UK.

Cancel the Merchant Guarantee

To cancel the Merchant Guarantee, complete the cancellation form you can find at http://www.worldpay.com/support/bg/cancellations/

If you cancel the Merchant Guarantee, from the start of the next month your Merchant Guarantee fees stop but your FSC (Fraud Screening Charges for the Antifraud/ Risk Management service) resume, as do any other charges that have been waived due to the Merchant Guarantee protection.