1. From the Worldpay payment service main menu, or from the 'What Would you Like to Do…?' menu, select the Dispute Management option. The Payment Disputes window appears.
2. From the Payment Disputes window, locate the disputed payment you want, and click the C/R (Chargeback Reason) button next to it. The Chargeback Status for order [nnn] screen appears.
If you accept the chargeback, or realise that there is no point in disputing the chargeback, you can remove the disputed payment from the list held on our payment service.
1. From the Payment Disputes window, locate the disputed payment you want, and click the C/R (Chargeback Reason) button next to it. The Chargeback Status for order [nnn] window appears.
2. Click the Remove button. The payment no longer appears on the disputed payments list.
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If you remove a disputed payment from the disputed payment list, you do not have any effect on the bank or card issuer’s decision making process. So the payment would reappear on the list if a chargeback was executed, or if the bank or card issuer makes an additional Request for Information (RFI). |
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