Help message files

Each of our supported languages has a number of help message files that are referenced from links in the Payment Service pages. The sections below identify the standard links for the English version messages_en.properties file and their associated help message files.

Also described are additional email messages in the email message properties file.

Adding new language help files

If you add a language version you may also want to provide help files in your target language. To do this you will need to provide translated help files and a Payment Service pages messages properties file with updated links to your new files.

We suggest that you download copies of our standard files as a starting point and then translate them into your target language.

You should name the new help files, and the messages properties file, in accordance with our naming format described in The message files, and then upload them to your Test environment.

Payment Service page help links

Help links and associated help message files for the English version of the messages properties file, messages_en.properties, are shown below. This file can be viewed and downloaded from:

Header help links

#--------------------------------------------------------------------
# Default Header
#--------------------------------------------------------------------
header.tabone=Help
header.tabonelinkaddress=/global3/brands/worldpay/payment/default/help_en.html
header.tabtwo=FAQs
header.tabtwolinkaddress=/global3/brands/worldpay/payment/default/help_faqs_en.html
header.tabthree=Security
header.tabthreelinkaddress=/global3/brands/worldpay/payment/default/help_security_en.html

These files can be viewed and downloaded from:

Payment Page help links

#--------------------------------------------------------------------
# Help for the payment page
#--------------------------------------------------------------------
card.carddetails.helpURL=/global3/payment/default/help_card_en.html
card.carddetails.helpalt=Help with your card details
card.cardHolderDetails.helpURL=/global3/payment/default/help_card_en.html
card.cardHolderDetails.helpalt=Help with your contact details  - Opens in a new window
card.deliveryDetails.helpURL=/global3/payment/default/help_card_en.html

card.deliveryDetails.helpalt=Help with your delivery address details  - Opens in a new window

This file can be viewed and downloaded from:

Dispatcher Page help link

#--------------------------------------------------------------------
# Dispatcher page template (dispPage.templ)
#--------------------------------------------------------------------
disp.helpURL=/global3/payment/default/help_dispatcher_en.html
disp.helpalt=Choose your payment method - Opens in a new window

This file can be viewed and downloaded from:

Security code help link

#--------------------------------------------------------------------
# Card template (card/cardPage.templ)
# Note: each card type is just a variant on same template
# so uses same messages, with a few exceptions
#--------------------------------------------------------------------
card.cvv.url=/global3/payment/default/help_securitycode_en.html
card.cvv=Security code

This file can be viewed and downloaded from:

Refund help link

#--------------------------------------------------------------------
# Text to left of  refunds and returns button
#--------------------------------------------------------------------
card.refunds.title.text=Refunds and Returns
card.refund=For more information visit our <a href="%1%" class="twoinstr" target="_blank" title="Refunf and returns policy - Opens in a new browser window">refund and returns policy</a>.
card.refunds.link.url=/global3/brands/worldpay/payment/default/help_refunds_en.html

The file can be viewed and downloaded from:

ELV help linkd

#--------------------------------------------------------------------
# ELV payment page Help
#--------------------------------------------------------------------
elv.accountdetails.helpURL=/global3/payment/default/help_elv_en.html#account
elv.accountdetails.helpalt=Help with your ELV account details - Opens in a new window
elv.accountHolderDetails.helpURL=/global3/payment/default/help_elv_en.html#accountholder
elv.accountHolderDetails.helpalt=Help with your contact details - Opens in a new window
elv.deliveryDetails.helpURL=/global3/payment/default/help_elv_en.html#delivery
elv.deliveryDetails.helpalt=Help with your delivery address details - Opens in a new window

This file can be viewed and downloaded from:

Recurring payments (FuturePay) help link

#--------------------------------------------------------------------
# Recurring Payments (FuturePay) payment page Help
#--------------------------------------------------------------------
fpay.helpURL=/global3/brands/worldpay/payment/default/help_futurepay_en.html
fpay.helpalt=Help with your FuturePay Account.

This file can be viewed and downloaded from:

Contact Us help link

If you want to add a link to Contact Us help on your HTML pages and you have added a new language you may need to translate a version of it to support the language. Our standard file can be viewed and downloaded from:

Merchant email

You can add extra information to the merchant email by adding text to the properties in the email message properties file, which can be viewed and downloaded from:

Add text to the following properties:

# a special fields for merchant's own additional information
email.merchPurch.top=
email.merchPurch.middle=
email.merchPurch.bottom=

You can add as much extra text as you wish. To provide multiple lines of text, add line breaks by using "\n" in the message. For example, to add some additional lines to the top of the email:

email.merchPurch.top=This is my first paragraph.\n\nA new line followed by a blank line precedes this paragraph\nmore stuff on a new line.

Please avoid including a literal carriage return in the message, as this terminates the message.

Custom parameters

To include an MC_ variable called MC_test in the middle of the email, you would need to add:

email.merchPurch.middle=MC_test: <WPDISPLAY ITEM= MC_test>

Changes to shopper emails

If you want to make changes to the shopper email, you will need to use the Confirmation Email option in the Payment Page editor to make these changes.