Case Detail VCR Issuer Dispute Questionnaire Data
(Visa Only) The Case Detail VCR Issuer Dispute Questionnaire Data panel contains information on the Visa Claims Resolution (VCR) questionnaire related to the dispute (chargeback). Visa requires that the issuing bank complete the Dispute Questionnaire to identify and block disputes that do not meet the necessary criteria for the chosen dispute category. See Responding to a Visa Case for more information on the VCR process. The table below describes all possible fields.
Case Detail VCR Issuer Dispute Questionnaire Data Panel
|
Field |
Description |
|
Visa Case Number |
The Visa Resolve Online (VROL) case number assigned by Visa for this dispute. |
|
Current Visa Case Status |
The case status for this dispute, according to Visa Resolve Online (VROL), for example:
If the VROL system cannot be reached, iQ displays the following at the top of the Case Detail Screen: Dispute case not available yet in VROL. No Visa integrated actions (such as Merchant Accept, File Visa Pre-Arbitration, or Respond to Dispute) may be taken at this time. Please check this case at a later time. |
|
View Issuer’s dispute questionnaire |
A hyperlink to a downloadable image (Sample Issuer Questionnaire) of the questionnaire completed by the issuing bank. Click the link to download to view the image on your local system. The Issuer questionnaire includes the following information: Transaction information, Issuer’s dispute request Information, Elaboration, Certifications, Notes and Documents, and Issuer Contact Information. If the VROL system cannot be reached, the hyperlink may be replaced with a message, Can't view issuers' dispute questionnaire. |
|
Issuer Notes |
Notes entered by the issuing bank related to this dispute. |
|
Recall Date |
The date the issuing bank recalled this dispute, if applicable. If a date is shown, this dispute is no longer applicable. |
|
Recall Reason |
The reason provided by the issuing bank on the recall of this dispute. |
|
Image Name / File Type / Comment |
Information on the supporting document(s) associated with this dispute supplied by the issuing bank. The File Type values are as follows: AFFRD - Affidavit of Fraud AUREC - Authorization Record BNKST - Bank Statement CACHK - Canceled Check CALET - Cardholder Letter CRVOU - Credit Voucher FLFLM - Fulfillment MELET - Merchant Letter PRDEL - Proof of Delivery SADFT - Sales Draft SECOP - Second Opinion SHREC - Shipping Receipt TEFOL - T and E Folio UCLET - Updated Cardholder Letter UMLET - Updated Merchant Letter ICERT - Issuer Certification TXNRT - Transaction Receipt OTHER - File type not covered by those listed here (designated by Visa) UNKNOWN - File type not provided by Visa (designated by Worldpay) |
Sample Issuer Questionnaire
