Cancelling a Subscription

You can cancel a subscription using a cnpAPI transaction (<cancelSubscription> element) or by simply clicking the Cancel Subscription button in the Subscription Detail screen, as shown in Cancel Subscription Button.

Cancel Subscription Button

To cancel a subscription from the Subscription Detail screen:

  1. Navigate to the desired Subscription Detail screen, as described Subscription Detail.

  2. Click the Cancel Subscription button. A confirmation dialog box appears.

  3. Click No to cancel the operation or Yes to confirm the Cancel Subscription transaction.

    4. A dialog box appears containing the response to the attempted Cancel Subscription transaction, including a Response Code and Transaction ID.

  4. Click Close to return to the Subscription Detail Screen.