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If a recurring payment attempt fails it means that the payment was not authorised by your card issuer. This could be for a number of reasons - perhaps the card details stored under your agreement are no longer valid (your card may have been cancelled), or there were not enough funds available on your card to cover the required amount at the time of the payment attempt.
The Worldpay Recurring Payments (FuturePay) payment system will try to take a payment on three consecutive days following a payment failure. If all three attempts fail, no further attempts will be made until you do ONE of the following:
Instruct the system to take payment (for example, as soon as you know you have sufficient funds in your account). To do this:
Log in to the Shopper Management System. For more information on logging in, refer to Log in to the Shopper Management System.
The Recurring Payments (FuturePay) Shopper Home page is displayed.
Under the Agreement ID column, select the agreement you want a payment to be taken for.
The FuturePay Agreement Details page is displayed. In the Continue Attempting Payments field select the Retry button (note that this button is displayed only if Worldpay have already had three unsuccessful attempts to take payment).
Once you have done this, Worldpay will attempt to debit payment within 24 hours. A further payment will be taken every consecutive day for each outstanding payment (for each scheduled payment that has been missed).
Change your payment card or bank account details. For more information, please refer to Change your Payment Details.
Note: If the card we have on record for you has expired, Worldpay will not attempt to take any payment until you change your card details.
If you want to pay the outstanding balance all at once, please contact the store from which you made the purchase, to arrange full payment.
Alternatively, follow the instructions above and EITHER change your card/ bank account details OR instruct the system to take a payment. Once this has been done, we will attempt to debit payment within 24 hours. A further payment will be taken every consecutive day for each outstanding payment (for each scheduled payment that has been missed).
If you have any queries, please contact the merchant you shopped with.
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