WorldPay provides online stores with the ability to accept payments securely over the internet. We do not hold information about the goods/ services you have ordered or their delivery status - the online store is responsible at all times for any queries relating to the payment and fulfillment of your order. You should find the online store’s contact details displayed on their website, the store purchase receipt, and on the WorldPay transaction confirmation email.
To cancel your order and request a refund, please contact the online store your agreement is set up with. The online store is responsible at all times for any queries relating to the payment and fulfillment of your order. Their contact details should appear on their website, the online store purchase receipt and on the WorldPay transaction confirmation email.
WorldPay provides stores with the ability to accept card payments securely over the internet. We do not handle the goods and we are not authorised to cancel orders or give refunds.
Note: If you want to cancel a Recurring Payment (FuturePay), you can either request cancellation with the online store directly, or use the Shopper Management System to cancel it yourself online.
To cancel a recurring payment yourself you must cancel your FuturePay Agreement. This does not guarantee a refund of any of any payments previously taken. To cancel your agreement please refer to Cancel Your FuturePay Agreement.
Unfortunately, if you have been unable to contact the online store you have purchased from, we can only recommend that you contact your card issuer to raise a dispute and/ or approach the relevant consumer rights organisation for your region for further advice.
The transaction confirmation email is automatically generated by our system and sent to the email address you entered when making your payment on the online store’s website. We do not save this email and cannot resend it to you.
Please note it is the online store’s responsibility to confirm acceptance of your order, the delivery timescales, and to handle any queries you may have relating to the payment and fulfillment of your order.
Whilst your payment may have been successful, the confirmation email is not an acceptance of your order; this should be confirmed to you separately by the online store. You should find the online store’s contact details on their website and on the store purchase receipt.