Disabling a Sub-Merchant

If you wish to suspend all processing activities of a sub-merchant, use the Disable function to perform this operation.

Disabled sub-merchants can no longer process transactions. Disabled sub-merchants cannot be re-enabled.

To disable a sub-merchant:

  1. Follow the steps outlined in Searching for Sub-Merchants.

  2. From the Search Results panel, double-click the row for the desired sub-merchant. The View Sub-Merchant screen appears, as shown in Figure 2-11 in Viewing Sub-Merchants and Legal Entities.

  3. Click the Disable button on the top right of the page. The PayFac Portal displays a warning message confirming that you wish to disable this merchant.

    Disabled merchants remain in our system with the status ‘Disabled.’ You can continue to view a disabled merchant, but you cannot re-enable the merchant.

    The PayFac Sub-Merchant ID changes to reflect the disabled status and date. For example: PayFac Sub-Merchant ID Merchant_25 becomes d_Merchant_25_2015_04-14.54.02.

  1. Click Disable.