Show guide navigation

Home Support Guides Corporate Gateway Guides PayPal Guide

Identify Disputes

This section helps you to identify disputes in the Worldpay Merchant Admin Interface (MAI). For more information on the MAI, see the Merchant Admin Interface Guide.

To identify a disputed transaction:

  1. Go to the Risk menu item, then click the Dispute Management smart tab at the top of the page.

  2. Click the Submit Info option for a PayPal dispute.

  3. Use the Reporting function to locate and identify the transaction.

Here are some example screens:

A chargeback screen

The Dispute type: and Reason fields are highlighted in yellow.

A claim screen

The Dispute type:, Buyers comments: and Reason: fields are highlighted in yellow.

A temporary hold screen

The Dispute type:, and Reason: fields are highlighted in yellow.

An unauthorised claim screen

The Dispute type:, and Reason: fields are highlighted in yellow.

Guide feedback?
Email us at: guides@worldpay.com
© Worldpay 2018. All rights reserved.