Seller protection service

Seller protection is a free service available from PayPal that helps protect you from two common claims that your shoppers may make and is auto-enabled as part of PayPal’s value proposition. It helps protect you from losing money to claims, chargebacks, and reversals. You're covered for the full purchase amount on all eligible transactions.

• Unauthorised transactions – Money is paid to you for goods or services, but the shopper claims that he or she did not authorise the payment.
• Goods not received – The shopper buys goods but claims those goods never arrived.

If a transaction is eligible for Seller Protection, the payment must be marked eligible or partially eligible, in the case of 'Unauthorized Transaction' claims. The payment must be marked eligible in the case of 'Item Not Received' claims.

PayPal provides Seller Protection for free, provided the transactions meet several requirements (the Worldpay implementation described in this guide meets one of these requirements). See the PayPal Seller Protection Overview web page for details of all the requirements. To learn more about PayPal Seller Protection, simply click Legal at the bottom of any PayPal page, then click PayPal Account User Agreement.

The Seller Protection service feature is also available for Worldpay HPP (Hosted Payment Pages).

Worldpay implementation

Your organization and Worldpay have the same shipping address saved for each shopper. When Seller Protection is switched on, we send this shipping address to PayPal.

When PayPal receive the shipping address, they store it in the transaction. PayPal also display the shipping address on their payment web page. The shopper cannot edit or modify this shipping address on the payment page.

If you do not have Seller Protection switched on, we don’t send the shipping address to PayPal.

V3PP live and test versions do not support the Seller Protection feature.