Service Portal

Service Portal Overview

The Service Portal is the interface used to submit Support Cases if needed. It provides the following features:

  • Access to Knowledge articles that are based on specific troubleshooting scenarios.

  • Ability to view, edit, and submit a case to the Support Services team.

  • Ability to manage your email preferences including maintenance and incident notifications.

  • Link to our online user help site called Paymetric Assist. This site contains overviews, processes and procedures and general information related to all standard B2B Services and Solutions.

Log into Service Portal

The Service Portal URL is https://serviceportal.worldpay.com/

If you were a registered user of the Paymetric Customer Community, your username and password will work in the new Service Portal.

If you are not a registered user, a Service Portal Administrator for your business will need to grant you access. Contact Paymetric Support to ask for a list of Service Portal administrators.

If you try to reset your password and do not get a password reset email, it is because you are not a registered user. Your Service Portal Admin(s) will need to assist you.

You can also still open a case by emailing Paymetricsupport@worldpay.com

Create and Manage Service Portal Users

To add or manage Service Portal Users, you must be a Service Portal Admin for your business. Contact Paymetric Support to ask for a list of Service Portal administrators.

Create or Manage Service Portal Users

  1. Go to the My Profile tab in service portal.

  2. Click Add users, and fill in a few details to create a new service portal user. You can choose between adding a standard user, manager, or another admin. For more information about Pazien access, contact your relationship manager.

    • User: This profile enables a user to see only cases that they have created.

    • Manager: This profile enables a user to see all cases created on their related account record.

    • Admin: This profile enables a user to create service portal users.

  3. Click Add another to continue adding new users, or click Submit to confirm.

Deactivate Users

If you have admin rights on the Service Portal, you can use the Active and Inactive user tabs in the Manage Users section to activate and deactivate users on the portal.

Create and Update Cases

  1. Create and update a case by emailing Paymetricsupport@worldpay.com -OR-

  2. Log into Service Portal.

  3. Click My Cases.

  4. Click Create New Case.

  5. Select Paymetric (formally Paymetric).

Notifications

To opt-in to receive notifications, do the following:

  1. Log into the Service Portal.

  2. Click My Profile on the left pane.

  3. Click the Email Preferences tab, and then select the email notifications you would like to receive. We recommend that you select maintenance and incident notifications.