Post Go-Live Summary
Support Services - Technical Support
The service portal URL is https://serviceportal.worldpay.com/
If you were a registered user of the Paymetric customer community, your user name and password will work in the new service portal. If you are not a registered user, a service portal administrator for your business will need to grant you access. Contact Paymetric support to ask for a list of service portal administrators.
If you try to reset your password and do not get a password reset email, it is because you are not a registered user. Your service portal admin(s) will need to assist you. You can also still open a case by emailing Paymetricsupport@worldpay.com.
Merchant Portal
Post go-live, the Merchant portal is used to manage various system users and renew XiSecure client certificates. You can also view your configured services and request new payment environments using your XiPay XIID or server ID.
There is a separate Merchant portal help site for the administrative items that are performed in that portal. There are also links throughout Merchant portal that go directly to the help topic for the page the user is viewing.
Tip: You can also find the same Merchant portal help in this site so you can access the information even if you are not logged in to the portal.
Service Notifications
To opt in to receive notifications, you must have access to the service portal:
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Log in to the service portal.
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Click My Profile on the left pane.
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Click the Email Preferences tab, and then select the email notifications you would like to receive. We recommend maintenance and incident notifications.