Payment Declines

When a payment decline occurs, a payment Confirmation # is still generated. You can view the Confirmation Details page or see the declined transaction in the Transaction Report.

Note that a payment could result in multiple transactions. This could occur if for example the system is configured to perform separate authorizations per invoice selected or perhaps credit invoices are being processed and there are some debit invoices selected with a different currency and/or merchant division.

Full decline same error

The user receives the following error message if:

• A payment resulting in just a single transaction/authorization is declined.

• A payment resulting in multiple transactions/authorizations and all are declined with the same error message.

Partial decline with same error

The user receives the following error message if:

• A payment resulting in multiple transactions/authorizations and only some of the transactions are declined with the same error message.

Full decline with varying errors

The user receives the following error message if:

• A payment resulting in multiple transactions/authorizations and all of the transactions are declined with varying error messages.