Cancel Authorization (A.K.A. Void)

The Cancel Auth operation is used to cancel an authorized transaction in order to prevent the authorization from being settled. The Cancel Auth function only marks the transaction in XiPay as voided. (It is marked as voided since that is the actual Paymetric Gateway (XiPay) Operation name used by the Cancel Auth function.)

A reservation of funds will remain on the cardholder’s credit card until the authorization horizon has expired unless the processor supports full reversals.

Full Authorization Reversal

Authorization cancellations (Full Authorization Reversal):

  • Can only be made against an auth that has no accompanying settlement.

  • Are entirely dependent upon the issuing bank to handle.

  • Are typically only available for cards issued in the U.S. and is only supported by U.S. processors.

The only fool-proof method of releasing an authorization against a customer's credit card is to call the issuing bank and have the funds released.

The issuer controls how quickly to release the hold if at all; there is not a standard time frame for how long it takes to release the funds. It could be instantly or it could take a day or two depending on the issuers’ processes. Smaller issuers may not support authorization cancellations at all. For additional information, contact the card issuer.

Processors that Support Voids

The following table lists the processors that support voids in XiPay WebGUI.

Processor - Cartridge Full reversal (void) supported in XiPay WebGUI Partial reversal (void) supported in XiPay WebGUI

Amex CAPN

Yes

No

Cardinal Centinel

No

No

CyberSource

No

No

Digital River (NetGiro)

Yes

No

Elavon viaConex

Yes

No

FDMS North

Yes

No

FDMS South

Yes

No

Moneris

No

No

Ogone

Yes

No

Paymentech Salem

Yes

No

Paymentech Tampa

Yes

No

PayPal Payflow Pro

Yes

No

SVS ComData

Yes

No

TSYS (Vital)

Yes

No

Some issuing banks support a real-time "void" which would remove the reservation of funds immediately; however, given this varies by issuer, the cardholder must contact the issuing bank directly. Once a transaction has been submitted for settlement, it cannot be canceled; a credit has to be issued.

Cancel Authorization

  1. From the Operations menu, select Cancel Auth.

  2. Type the transaction ID in the dialog box, and then press Search.

    You can only cancel transactions whose status has already advanced to authorized.

  3. Enter the reason for canceling the authorization and then click Cancel Auth.

  4. Click OK to confirm the cancellation. The status for the transaction changes to 500 – voided and the Details for Transaction (Voided) page is displayed.

  5. You can continue by selecting any of the other available functions at the bottom of the page, or navigate away from this page if you are finished.