Order modifications with status ERROR can be resubmitted. However this is not possible via the Merchant Interface. Please contact your Relationship Manager or corporatesupport@worldpay.com to request a retry of a batch item that ended in error.
You can display current and older command batches. This screen shows the status of command batches and, in particular, whether there are mistakes in processing.
Command batch is a general term used to cover both order batches and groups of order modifications. Order batches are groups of orders collectively sent to Worldpay when using the XML Batch service model. Order modifications are collections of individual XML requests (commands) sent by your system to our payment service to cancel, capture or refund a payment. Order modifications are collected by our payment service in daily batches.
The command batch page gives an overview of the daily batches. It shows for each batch:
Merchant Code - your merchant code
Batch Code - the name of the batch (format for order modifications: “Modifications_DD-MM-YYYY”)
Batch Status - the status of the batch. In general this will be either CLOSED (for older batches) or UNDER_CONSTRUCTION (for today’s batch).
Item status filter - displays the current filter for the current batch. To apply a different filter to this batch, select it from the drop-down list and click 'Apply filter'.
Collecting order modifications takes place on the Worldpay payment service and is not related to the processing of the individual order modifications. This means that today’s command batch grows with every order modification the system receives. The individual order modifications are executed independently.
For specific merchants and distinct environments other types of batches can also be viewed in the Command Batch page. In these cases, different Batch Codes and Statuses appear.
1. Enter a specific batch code, if known. Otherwise you can search for a range of batch codes. To do this, enter a partial code with the wildcard character (%) - for example, 527%. This search returns all batch codes beginning '527'.
2. Click Submit. This displays a list of any orders and order modifications which match your search.
3. Click the sequence number of a specific batch code. This displays the Command Batch Overview showing further detail of that code. This screen enables you to check the error messages of individual requests or batch items in the batch.
4. Click on a sequence number to display the Command Batch Item screen, showing details of that action.
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Order modifications with status ERROR can be resubmitted. However this is not possible via the Merchant Interface. Please contact your Relationship Manager or corporatesupport@worldpay.com to request a retry of a batch item that ended in error. |
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