Our system automatically suspends a user after three (3) repeated login failures (due to incorrect password entry). The login username will not be accepted even with entry of the correct password for fifteen (15) minutes.
The suspension can be lifted by either:
entry of the correct login credentials after that time
by updating the user's user-profile to 'un-suspend' the user; the Edit User page has an Unsuspend User button. This button only appears when a user has been suspended
Note: When an account is suspended due to login failures, the error messages our systems presents do not provide explicit information about the cause of the failure or the suspension in order not to provide anyone trying to misuse the system with information about how it operates.
To remove the suspension from a suspended user:
Login to the Merchant Admin Interface (MAI) and select the Account option in the left navigation bar, then click on the User Management menu button at the top. The Select User page is displayed.
The Users box contains a list of all users. Select the user you want from the list and select the Edit User button.
The Edit User page opens.
Select the Unsuspend User button.
Select OK to save the changed user profile.
The user profile is available for use immediately, assuming the user profile is also activated (using the Activate field in the Edit User page).
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