Show guide navigation

Home Support Guides Merchant Admin Interface Guide

Merchant Channel

The Merchant Channel setup screen enables you to set up payment status notifications for yourself, and email notifications for your shoppers.

Notifications can be XML, text or CGI; emails can be text or HTML.

Note:  You can set up notifications and emails and then either make them active immediately or leave them inactive for the time being.

Setting up payment status notifications and emails

Complete the following procedure for either the Merchant Channels Production or Merchant Channels Test section, or both:

1. Click either the Yes or No radio buttons for email, http and shopper email, depending on whether or not you want them to be set live. Note that they will not become live until you press the Save Settings button after setup and selecting events are both complete.

2. Select the content type of message for each of them from the Content drop-down lists:

   • email - select either text or CGI

   • http - select either text, CGI or XML

   • shopper email - select either text or HTML

3. In the Address and other sections:

   • email - enter the email address

   • http - enter the web address, then the delivery method (Get or Post). Accept the default Response [OK], as this is the response Worldpay expects. (See the Order Notifications section of the WPG Integration Guide for further details.) Click Yes if you wish to accept Worldpay's certificate as proof of authenticity, or No if you are using another method. (See the Order Notifications section of the WPG Integration Guide for further details.)

   • shopper email - click Configure AUTHORISED and/or Configure REFUSED. A new screen opens where you enter the content to be seen by shoppers. Note that the test environment uses the same messages and content settings as production.

     Within this window, you can add five (5) parameters which show order detail. These are:

     Parameter	Description
     &amount	The amount of the order
     &description	The order's description
     &ordercode	The order code
     &orderid	The ID of the order
     &ordercontent	The content of the order

4. Now select the events for notifications and emails.

Selecting events for notifications and emails

In the Merchant Channels Production or Merchant Channels Test section, or both:

1. Tick the boxes of the events for which you want notifications to be sent, for each of the following notification types:

   • email

   • http

   • shopper email. Note that shopper notification emails are only sent for the AUTHORISED and REFUSED events

2. Click the Save Settings button to save.

Guide feedback? Email us at: guides@worldpay.com

© FIS 2023, and/or its subsidiaries. All rights reserved.