Your deposit

Your deposit is the sum of all reserves that our payment service holds for you (described below).

The deposit can be paid over a period of time, depending on your payment service agreement with us. Where the current deposit is less than the required deposit, then funds due to you at transfer are automatically allocated to the deposit until paid.

If our payment service allocates funds to your deposit account at transfer, then this is reported in the Transfer report.

Fixed reserve

A fixed reserve may be asked for by our payment service during the application process. The fixed reserve is held as long as you are trading and usually for at least six months after you leave. It is possible that we might contact you after you begin trading about changing the amount we hold as a fixed reserve.

Dispute reserve

A Dispute Reserve is where funds are retained when a Request for Information (RFI) or occasionally when a chargeback arrives from the financial institution without a RFI. Where this is the case, we will notify you that we require a reserve amount necessary to cover the potential or actual chargeback.

Note: If your contract with our payment service is terminated there is still a risk of chargebacks, this time with no new transactions coming through. Chargebacks that are received after the termination of the contract will be paid from the deposit. You can expect your deposit back after the chargeback term for the most recent credit card transaction expires. For these reasons, it is likely that we will withhold your deposit for as much as six months.

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