Note: This smart tab is permission-based. You must also have your own account with an acquirer, and a corresponding agreement with them to be able to use the referred payments feature.
Displays referred payments. For each referred payment the following information is provided:
Order code - the order code as created by your system when sending the order to our payment service. Selecting the order code opens the Order Details frame at the bottom of the screen with details of the order and the order content as supplied by your system
Payment Method - the payment method used (also known as ‘brand-protocol’ in the system)
Date of Refusal - the date and time that the acquirer refused the payment
Amount - the currency (code) and amount of the payment. Selecting the amount opens the Payment Details frame that now includes an additional Payment Referral section. Fill in the authorisation code here and then re-authorise the payment by selecting the ‘Authorise Payment’ button. If successful, the payment status is updated immediately to AUTHORISED
Acquirer Code - the acquirer that refused the payment
Click on the Order Code to display the Order Details screen, and on the Amount to show the Payment Details screen. The Payment Details screen will show the reason for the payment being refused:
In the example above, the Refusal Reason was FRAUD SUSPICION.
You can re-attempt authorisation of the referred payment. To do this:
Contact Worldpay to obtain an authorisation code for the particular order.
Enter the authorisation code manually via this page to re-attempt authorisation of the referred payment.
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