The deposit is an amount held by Worldpay to secure payment of future charge-backs to the financial institutions after termination of your contract. If the actual deposit amount is smaller than the required deposit, incoming payments will be transferred to the deposit until this is paid in full.
Use the Deposit section on the Financial Status page to view the status of your deposit at last transfer date.
Note: We will contact you by email if there are any changes to the required deposit. If there are changes, then this is will be reflected in your next Transfer report and the amount in the Required Deposit field will change at the next transfer date.
To view the deposit summary:
Select the Transactions tab from the left-hand menu, then click on the Financial Status menu button at the top.
The deposit amount displayed under the Required Deposit field is the total amount required by our payment service at your last transfer.
This amount comprises the sum of all reserves for your account.
Required deposit - the total deposit that our payment service required for this merchant code at last transfer date
Current deposit - the status of the deposit at last transfer date
Surplus or shortfall - any surplus or shortfall in the deposit funds that our payment service held at last transfer or the deposit shortfall that existed at last transfer date. If you need to pay a deposit shortfall, see Paying a shortfall of funds in the deposit
If any surplus funds are currently held then our payment service will automatically release this value in the next transfer of funds. This will be reflected in your Transfer report.
Where the Current Deposit is less than the Required Deposit, then you need not do anything. Funds due to you at transfer are automatically transferred to the deposit until paid. However, if preferred, you can elect to pay a deposit by using links in this section to pay the amount you owe. You can pay using a variety of payment methods including cheque, credit card, debit card, signed direct debit and regular bank transfer.
For details of paying a deposit, refer to Pay a deposit shortfall.
You can access details about the reserves that comprise your deposit and pay a deposit amount by selecting the Deposit Currency or Amount link. The Deposit Overview page is displayed.
For further details, refer to View Reserve Details.
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