Notification Queue tab

This tab shows a general view of the various notification queues.

There are five queues in this tab:

Early Notification of Chargeback (Info Only)

This queue contains transactions with an early warning of a chargeback being applied to them. These transactions are read-only, so you can't work on them. Use this queue to prepare a defence in advance. Just because a transaction appears in this queue, doesn't mean it will automatically become a disputed transaction - sometimes mistakes are made, sometimes an allegation is withdrawn.

VAP - Document Upload error

This queue contains US disputes that have one or both of these specific upload errors:

004 - Case not in Merchant Queue - This occurs when a merchant attempts to respond to an already represented case
005 - Document Already Exists - This occurs when a merchant tries to re-attach the same document and uses the same document name. The correct way is to either rename the updated document or delete the previously attached doc and then attach the updated document

The queue ensures that you can fix the problems with these disputes, which would otherwise be rejected because of the errors. Once you fix the problem Worldpay can continue with the resolution process.

Note: If you're not sure what action to take, contact your Worldpay Corporate Support Manager.

Supervisor Queue

This queue contains more complex disputes, or disputes with contradictory information or inadequate information. An experienced operator, the supervisor, will either work on these transactions, or allocate them to selected staff.

Defence Attempted by Worldpay (Info Only)

This queue contains disputed transactions that Worldpay has attempted to defend on your behalf, to prevent them turning into chargebacks. Worldpay has already sent defence information to the schemes (Mastercard, Visa..) for these transactions, so you can't work on them.

Charged Back (Info Only)

The disputes in this queue are chargebacks you lost, and for which a debit has been or will be applied to your account. This list is read-only - you cannot work on these chargebacks. Worldpay will debit your account.

Note: If you click on one of the queues above to view transactions, and click on one of the transactions listed, the warning message below appears. This message reminds you that you cannot work on these transactions:

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