Delayed hybrid APM processing

Shoppers will often have to interact directly with the Payment Service Provider (PSP) or a financial institution during the shopper payment journey. For example, when using a hybrid payment method, the shopper might have to:

Print out and pay for a voucher

Record the beneficiary details shown on a payment screen and then complete the payment through their bank

Depending on the payment method used, the payment may remain in the SHOPPER_REDIRECTED status for a number of hours or days.

Payment delay factors:

Offline payments e.g. if the shopper pays with a voucher, they will have to withdraw cash and settle the voucher at an outlet

The PSP receives notification from the outlet some hours after the payment has been made

The online bank the shopper uses only authorises payments during working hours

PSP Payment Process for Delayed Hybrid APMs

The payment status on the Merchant Interface (MI)continues to show SHOPPER_REDIRECTED and the shopper is redirected to the pending URL.

After the shopper completes the additional payment steps offline, the PSP authorises the payment and sends a pay-in notification to Worldpay. Worldpay receives the pay-in notification, the payment status on your MI changes from SHOPPER_REDIRECTED to AUTHORISED. Worldpay then notifies you of the successful payment.

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