Refunding payments

Most, but not all APMs have the ability to refund payments. Worldpay provide a separate guide called the Refunding Alternative Payments Guide that describes the various APM refund procedures. Depending on your business requirements, you can:

Refund a payment either partially or completely.

Refund a payment through the Payment Service Provider (PSP), where possible.

Refund a payment manually by making a bank transfer, for example, if the original payment method does not support refunds or if attempts to refund a payment through the PSP have failed.

Scope

The refund options that you can use primarily depend on the type of payment method used.

For information about the various methods or options that you can use to refund payments and the list of payment methods supported by each refund method, see the Refunding Alternative Payments Guide.

Fraud and risk management

Each refund is always associated with the original transaction. The total value of a refund is restricted to no more than the original payment value in the authorisation currency.

To further minimise the risk of fraud and money laundering, Worldpay performs a number of checks to ensure that:

Refund requests have originated from an authorised and verified source

Refund requests have been initiated only by the merchant related to the original payment

Tracking and audit control

After you have initiated a refund, you can track its status by using the MI. Additionally, you can generate reports for tracking and audit purposes.

For more information, see the Refunding Alternative Payments Guide.

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