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About Neosurf

Neosurf Classic is a pre-pay voucher payment method. The shopper purchases a voucher from an outlet such as a newsagent. The voucher has a face value and the shopper can make purchases up to the voucher value. Any unused value is retained on the voucher for future use.

Neosurf state that their service facilitates the purchase of low value items such as mobile services, ringtones and mobile games, online games, music, photographs, and gifts.

To make a payment by using this method:

  1. On the payment page, the shopper selects the Neosurf payment method.

    The shopper is redirected to the Neosurf website.

  2. The shopper enters the voucher number.

    Neosurf validates the voucher and returns a real-time notification of payment to Worldpay.

Payment method properties

The properties for this payment method are described in the following table.

Property Description/ Value

Payment Type

Pre-pay voucher


Austria, Belgium, France, Germany, Italy, Netherlands, Poland, Spain, United Kingdom

Acceptance Currency EUR

Preferred Currency


Settlement to Worldpay Currency


Minimum Amount for a Single Transaction

No minimum

Maximum Amount for a Single Transaction

The maximum amount is EUR 100, which is the maximum value of a single voucher. Because shoppers can consolidate multiple vouchers, the maximum amount can be more than EUR 100, up to approximately EUR 150.

Direct Refunds (Yes/No)


Chargebacks (Yes/No)

Yes. Payments are not guaranteed and a chargeback/dispute process is available to shoppers. There is a risk of chargeback to merchants.

Payment Method Mask


statementNarrative (Yes/No)


Neosurf: Example XML order