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If you have set up receipt of dispute notification emails you will receive an email each time Worldpay receives a chargeback from the relevant financial institution. The shopper will also receive an email. Please refer to the example email.
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Contacts: Hjertebjaergparken 13 Toelloese DK The following transaction has been chargedback in full and accordingly your account with us has been reduced by the amount of the chargeback plus any additional charges, if appropriate. Worldpay Account ID: 59576304 Purchase transaction ID: 155596029 Generated at: 1 Feb 2006 00:06:23 GMT Transaction amount: EUR57.36 The transaction id for this chargeback is: 163256074 Generated at: 28 Sep 2007 10:41:17 GMT For further information on this and other transactions please view your online statement at: http://www.worldpay.com/admin For more information about the RFI and chargeback process, or advice on how to minimise the risk of chargebacks, please refer to the Worldpay Chargeback manual available from http://support.worldpay.com/kb/user_guides/chargeback/chargeback_ guide.html Please do not hesitate to contact us, should you require further information, quoting the relevant transaction reference number. Regards, Customer Services, Worldpay Ltd, Worldpay Centre, The Science Park Milton Road, Cambridge United Kingdom CB4 0WE Tel: +44 (0)870 366 1233 Fax: +44 (0) 1223 715168 For queries about your Chargebacks email: mailto:chargebacks@uk.worldpay.com To send RFI supporting information email: mailto:rfiinfo@uk.worldpay.com |
Figure: Example email - Chargeback
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