If you have set up receipt of merchant notification emails you will receive an email each time a refund is requested by you and the payment status is set to SENT_FOR_REFUND.
Worldpay also sends the shopper an email confirming that the merchant has requested a refund. Details are given about the refund amount and whether a full or partial refund has been requested.
Please refer to the example email below.
Figure: Example email - Sent for Refund
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