Set up the email notifications address for disputed payments

Use options in the Configuration Details page to set email notifications for disputed payments. You (the merchant) will receive an email notification when the card issuer asks for a Request for Information (RFI) or issues a chargeback.

To set up an email notification for disputed payments:

1.       Login to the Merchant Interface using your username and password.

2.       Select the Profile option from the left-hand menu on the Merchant Interface, then select Configuration Details. The Configuration Details page opens. Note that if you have more than one account, and have not yet chosen a merchant code, you are asked to select one before accessing this page.

3.       Navigate to the Email Address Configuration section.

4.       Select the 'Yes' radio button under the Send Automatic Email Receipts for Purchase Payments field.

5.       Enter an email address in the RFI & Chargeback Email Address field to set up automated emails to inform you of a Request for Information or a Chargeback.

6.       Select the Save button that is displayed within the Email Address Configuration section.