Page description – Contact Details

Page description – Contact Details page

Use the Contact Details page to view and amend your contact details via the Merchant Interface. These contact details are used by the Worldpay Payment Service for administrative or financial purposes.

The following table describes each element or 'item' on the page,  top-to-bottom, left-to-right.

Item

Description

Prime Contact Details

This section gives details about the location of your company's Head Office. These fields should be kept up-to-date. Note that fields with an asterisk (*) are mandatory.

Prime Contact Name*

Enter a contact name that the Payment Service should use as the principal contact name.

Prime Email Address*

Enter the email address of your prime contact. This email address is used by the Payment Service as the principal email address to send you important information.

Prime Telephone No.*

Enter the phone number of your prime contact's head office.

Prime Fax No.

Enter the fax number of your prime contact's head office.

Prime Address*

Enter the location of your company's head office.

Town/City*

Enter the town or city.

County OR State (US only)

Enter a county or region in the text box, if your prime address is outside the United States of America. Do not use the drop-down box.

Select a State from the drop-down box, if your prime address is within the United States of America.

Post Code*

Enter the Post Code (zip code) of the prime address.

Country*

Enter a country for your prime address.

Registered Contact

This section displays details about the registered location of your company. Registered details are used for tax purposes. The fields in this section of the page are read only.

Registered Address

The registered address of your company. This may differ from the Prime Address. This is a read-only field.

Post Code

The Post Code of the registered address for your company. This is a read-only field.

Country

The relevant country of the registered address for your company. This is a read-only field.

Base Contact

This section displays details about the physical location of the company. The fields in this section of the page are read only. To change any details in this section please email: customeramendments@worldpay.com.

Base Address

The physical location of your company. This may differ from the Prime Address.

Post Code

The Post Code of the Base Address.

Country

The relevant country of the Base Address.

Customer Services Telephone No.

Your customer service's telephone number.

Technical Contact Details

This section of the page displays details of the person responsible for creating and maintaining your website. You can edit these fields.

Technical Contact Name*

Enter your technical contact's name.

Technical Contact Tel No.

Enter your technical contact's telephone number.

Technical Contact Email*

Enter  your technical contact's email.

Customer Services Telephone No.

Displays your customer service's telephone number. If this is not available then the text will state "not available". To display your telephone number, please email Worldpay at:customeramendments@worldpay.com.

Save all changes

Select this button to save any changes made on this page.

View Contact Change History

Select this button to display the Contact Change History page.

Page description - Contact change history

The following table describes each element or 'item' on the page,  top-to-bottom, left-to-right.

Item

Description

User

The user who made the last update. Note User [internal] denotes a change made by the Payment Service or a member of Worldpay staff on your behalf.

Date Changed

Date change was made.

Event Type

Details of change.

Old Value

Previous details. For example, old address.

New Value

New details. For example, new address.

Administration Code

Administration Code.

Return to Contact Edit Page button

Select this button to view Contact Details page.