Search on Transaction ID

Use the Transaction ID filter to search for a particular payment by entering the full transaction ID or alternatively enter a partial Transaction ID and a wildcard to search for a number of transactions with particular characters in common.

To search using a Transaction ID:

1. Select the Transaction ID filter to open the Filter on Transaction ID pop-up box.

2. Enter the full Transaction ID in the Transaction ID is like text box to search for a particular payment; or enter a partial Transaction ID and a wildcard character (refer to Notes below).

3. Choose the Select button to start the search. All payments that match the search criteria are displayed. If no payments match the criteria entered then the following message is displayed: 'No payments for the current filter were found.'

If a wildcard character is required then a (%) percentage character must be used as the wildcard. It can only be placed after 3 or more characters have been entered. The (%) percentage character is a wildcard that matches zero or more letters or numbers. For example, if you enter 123% then 123, 12345, 123ABCDE will be found.

If you use the full Transaction ID, then all payments for the current merchant account are searched. However, If you use a wildcard, the Creation Date filter remains enabled. If you have not specified a particular date range then the default date range of the last 31 days is applied automatically.