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Throughout the Merchant Interface and the documentation that describes it, the term 'payment' is used. The word payment is given to any order that has been given a payment status by the Worldpay payment server, including those orders made by shoppers that have been refused by a financial institution or the risk management functionality. For all payments, original details about the shopper's order can also be viewed.
For details about terminology used in the Merchant Interface and in this guide, please refer to our glossary.
When the Worldpay Payment Service receives payment requests from your website, we send these requests to the relevant financial institutions for authorisation. When the response from the financial institutions has been processed, the payment server gives the payment a status and a Creation Date.
A typical payment is given a number of different statuses by the payment server as it moves through the payment process from authorisation to settlement. Refer to the payment statuses displayed in the Payment Life Cycle diagram for details.
To enable you to find out the status of a payment as it moves through the payment process, you are able to view its payment status on the Merchant Interface. You will find that most pages on the Merchant Interface refer to payment statuses. Sometimes payment statuses are referred to as an Event Type or Last Event. The primary place you can check and view information about your payments is on the Payments page, and the Payment and Order Details pop-up box that you access from the Payments Page.
Understanding and taking note of payment statuses is an important part of managing your transactions. Depending on the status, you may want to take different actions. For example, if a payment has a payment status of AUTHORISED you may want to check the order and the shopper's credentials, but if the payment has a status of CHARGED_BACK, REFUNDED or SETTLED, you may need to take other appropriate actions.
You are also able to report on payment statuses using the Get Statement report. For further details, refer to the Reports guide.
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