Activating your installation

Once you have integrated your website, the next step in going live is filling in the online Installation Activation Details page.

Access to the Installation Activation Details Page is via the Installations page. The Installations page displays all of your installations, each one is identified by its Installation Id, such as 101754.

To access the Installation Activation Details page:

1.       Login to the Merchant  Interface using your password and user name,

2.       Select the Installations option from the left-hand Menu in the Merchant Interface. The Installations page opens.

3.       Select the tick button in the Activation column for the installation you want to take live (you may have more than one). The Installation Activation Details page opens (see below).

The Installation Activation Details page

To complete the page:

1.       Enter the URL of the site that you want to make live in the Your website URL for activation field. We cannot activate your installation without this information.
Check that you have entered the correct URL. This is a one-time editable field - once you have confirmed the URL, you cannot change it. If at a later date you need to change this URL, please contact activations@worldpay.com.

2.       Confirm the URL by selecting the confirmation checkbox.

3.       Enter your Test transaction instructions in the text area provided (to a maximum 255 characters).
Please note that our activation team will test your site and these instructions could be very useful to them when they attempt a test transaction. For instance, if your website requires special instructions, such as the selection of a special button to carry out a transaction, then our team would appreciate it if you would let them know this in the text area.

4.       Select the Save Changes button. This will automatically confirm that you intend to go live.

When we have received your activation details, it should take two working days to activate your site - assuming that it works correctly and all your paperwork is in order.

Setting your installation live

When we receive your activation details, we carry out a quality assessment of your site and ensure that it conforms to the website rules, we also confirm connections with the banking system.

If these are successful, we will set your installation live on our system. You should then change any Test Environment URLs in your order details submissions to Production Environment URLs and also remove the testMode parameters (or specify live mode by setting them to 0 - zero). This will mean that transactions will be in live mode.

For example, in your HTML order details submission form you should change lines like this:

<form action="https://secure-test.worldpay.com/wcc/purchase" method=POST>

to:

<form action="https://secure.worldpay.com/wcc/purchase" method=POST>

That is, you should change secure-test to secure.

You should also remove testMode parameters, such as:

<input type="hidden" name="testMode" value="100">

Alternatively, you can specify live mode by setting them to 0 (zero):

<input type="hidden" name="testMode" value="0">

Please also remember to remove any test result instructions from the shopper's name parameter, as shown below:

<input type="hidden" name="name" value="AUTHORISED">

Testing the live installation

When the installation has been set live, we recommend that you check your site by running through the payment process using a live card.

You will be able to refund this transaction later but as the transaction is live you will be charged the normal processing fee, for this reason you should test with a low value transaction.

If the live transaction fails, please take a careful note of the attempted transaction and email your local technical support team with this information pasted into the email rather than attached to it.

This is different to running in the Test Environment. For more information about the Test Environment, see Testing your Installation.