Warning and caution risk alerts are designed to give you an indication of whether a transaction has an elevated risk of fraud.
If you receive a risk alert, we recommend that you carry out additional checks to help ensure that the transaction is not fraudulent before fulfilling the order or carrying out a service. If you decide not to fulfil the order, you must refund the shopper, or if you have instituted a capture delay, cancel the order.
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Introducing a capture delay between authorisation and capture gives you time to make additional checks, including time to check a shopper's credentials/creditworthiness before providing the goods or services. For further details, refer to the Capturing payments section in the Payments & Orders guide. |
For help about additional checks you can make, refer to the Introduction to Fraud guide.
For help in understanding the meaning of Warning and Cautions risk alerts, refer to Warning and caution alerts.
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