Although you can use the Merchant Interface to change a regular agreement's start date, or the amount to be paid, you can also make these changes by using Remote Administration. See Automation and Remote Administration for details.
The number of payments can be fixed or unlimited. If unlimited, payments will continue until the agreement is cancelled by the shopper or by you through the Merchant Interface.
You can set the first payment to take place either on an explicit date (for example, 2015/02/01). It can also take place after a defined period from the setting up of the agreement (for example, after four weeks).
The first payment cannot happen on the day the agreement is set up. If you want an immediate payment then you can include a standard payment in the submission to us.
Agreements can be created without a start date. In this case no payments will occur until you use iadmin to enter a start date.
Subsequent payments happen regularly at an interval that you specify. If you specify a date that does not occur in a particular month (such as 30th of every month, which does not exist in February) then the payment will happen on the last day of the month.
Both you and the shopper are notified by email of every transaction that is attempted, including failures.
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Reason for Failure |
When the Payment Fails... |
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The shopper's credit/debit card has expired. |
The agreement is immediately suspended. The shopper can reactivate the agreement by updating their credit/debit card details in the Shopper Management System. |
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The shopper's credit/debit card has insufficient funds. |
We will try to take payment over three successive days. A warning email is sent to both you and the shopper on each failed attempt. If a payment has still not been taken, the agreement is suspended. The shopper can reactivate the agreement by updating their credit or debit card details on Shopping Management System and ensuring that sufficient funds are available on the card. Either you or the shopper can restart the collection process by using the Retry option. Once suspended, the agreement cannot be restarted simply by ensuring that sufficient funds are available on the debit or credit card. |
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The merchant's account has been suspended. |
The agreement is suspended for six months along with your account. When your account is reactivated, the agreement is automatically reactivated. |
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If there are payments outstanding when an agreement is suspended, the payment history of the agreement is brought up to date on its reactivation. We take outstanding payments (for the duration that the agreement was suspended) at the rate of one payment a day, until it has caught up. |
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