Making agreements with shoppers

The shopper selects your product or service together with the associated pricing scheme and, as a result, forms the agreement with you. They do this by interacting with a completely automated online process, provided that you have set up your website accordingly.

 

The contract is between you and the shopper. We have no contractual relationship with the shopper.

 

The shopper chooses a product or service and a payment scheme on your website. The order details are captured, and your website directs the shopper and their order details to our Hosted Payment Page. The shopper can then see the agreed payment schedule, and can enter their payment details to accept the agreement.

When the shopper's agreement has been set up, the Recurring Payments service creates a unique reference number, the agreement ID. The agreement ID is sent to you and the shopper in confirmation emails. You can also be automatically informed through an HTML Payment Response message to your site.

This ID identifies the agreement on the Merchant Interface and enables the shopper to monitor the progress of the agreement with the Shopper Management System. For  more about the Merchant Interface, see the Merchant Interface Guide.

Making payments

Once a shopper has completed the Hosted Payment Page and the agreement has been established, payments will be collected according to the type of agreement.

If the agreement is set up to take an immediate payment, the shopper can also choose to process a standard payment at the same time as setting up a Recurring Payments agreement.

Customising the Hosted Payment Page

You can customise the Hosted Payment Page. To find out more about customisation, please refer to the Standard and Advanced Customising Guides.

An example of a Hosted Payment Page is shown below.

 

This image shows the Secure Payment Page.

Hosted Payment Page for Recurring Payments service