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These are event-based reports that help you manage your transactions.
Every time a payment changes status, it is recorded as an event on our system and it can be reported.
In the Get Statement report you can view an individual status, such as:
AUTHORISED
CAPTURED
REFUND
SETTLED
All statuses within a given time period can also be viewed.
Transaction-based information is recorded in the Merchant Interface. You can view it using:
A Merchant Interface menu option, such as the Payments page
The Get Statement report
Email notifications
Sent when defined payment statuses take place.
The HTML Payment Response service (callbacks)
Provides more details than the standard email notification service.
You can use this information, for example, to store transaction details in a database or create your own reports.
For more about merchant emails and the HTML Payment Response service, see the Payments and Orders Guide.
This report is available from the Report menu in the Merchant Interface. The Get Statement Report enables you to view payments that have been processed through our system, for a defined account, within a specified time period.
A default configuration called Statement displays a report with commonly used column heading fields. However, you can set up your own column heading configurations. There are a wide variety of fields that can be included in a report, for example:
Shopper details
Shopper name
Email address
Cart id
Risk details
Warnings and caution alerts
AVS results
Authentication results
Payment information
The shopper payment amount and payment currency
The currency you are paid in
The amount due to you after deductions (transfer currency and amount)
You can customise a report using the column Configuration tool. You can also generate it in the most suitable format for you. For example, you can display a report as a Web page or download it as an Excel file or a Comma Separated text.
See the Get Statement report for more details.
If we receive a Request for Information, or a Chargeback from a card issuer, we retain a reserve amount to cover a potential or actual chargeback. The Dispute Reserves Current Transactions report enables you to review dispute reserves that we are currently holding. The Historic Batch Transactions report enables you to review past transactions that were in dispute and for which we held a reserve.
These are reports that help you understand:
What funds we have transferred to your account(s)
Any charges we have made
The following invoices are sent by our Payment Service via email and provide you with details of our charges:
Weekly Transfer invoice
Monthly invoice
Manual invoices and credit notes
Annual invoice - this applies if you pay an annual fee for our service
See Invoices for more details.
We send email reports to you about the funds we are paying you. We also send you invoices to inform you about charges.
Most merchants on a standard contract receive a weekly Transfer report. This includes the funds transferred into your bank account, as well as a weekly Invoice.
Each month, you receive a monthly invoice, giving details of monthly charges.
The Transfer report and all invoices are available by email. They are also available through the Reports menu on the Merchant Interface, where invoices can be downloaded in a variety of formats. This information can then be included in your database, if required.
The Transfer report contains a summary of funds transferred to you. For reconciliation purposes, you should use the Transfer Batch Report, which provides full details of the payments, refunds and chargebacks that make up each transfer.
We send you a monthly invoice by email detailing charges.
Also see the Acquirer Capture report for reconciliation purposes. This report details the capture batch that we send to the relevant acquirer each day. This report details captured payments and payments sent for refund. This report enables you to reconcile payments made by your shoppers with the funds transferred to your bank account by your bank.
See Introduction to Account Management for more about managing your accounts.
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