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To reset a user’s password:
1. Login to the Merchant Interface and select the User Management option in the left-hand navigation bar. The Select User page is displayed
2. The Users box contains a list of all users. Select the user you want from the list and select the Edit User button. The Edit User page is displayed including all details in the user profile
3. Verify the user’s identity
4. Check the Confirm this is the Correct User field
5. Select the Reset Password button
6. Select Send Password – our service generates a new password automatically and sends it directly to the user by email.
We suggest you send the user their new password via email for security reasons, and recommend to the user that, as soon as they login with the new password you have issued, they change the password to something known only to them but also something they find easy to remember.
Users can update their own password - please refer to the User Profile page for details.
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