Capturing and cancelling manually

You can manually capture or cancel the payment types shown below, providing they have the status AUTHORISED:

• Credit card payments

• PayPal

Manually capturing or cancelling a payment

• Select the Capture or Cancel button in the Payment Capture section of the Payment details window. For a partial capture, change the original order Amount into a smaller amount, and click Capture.

Both capture and cancellation requests are immediately carried out by the Payment Service and cannot be reversed.

Partial captures

In general, a payment can only be captured once. This also applies to partial captures. If you make a partial capture, the rest of the authorisation is cancelled and, to capture the remaining amount, you must submit a new order to our Payment Service for authorisation.

Bulk capture

You can carry out multiple captures of payments. To do this:

1.       Select Payments > Bulk capture from the left-hand menu. The Payments screen is displayed.

2.       Check the payments you want to capture, using the checkbox for each. Alternatively, you can click the Check/Uncheck All checkbox, and individually uncheck any not required.

3.       Click the Capture button.