About payment results
Below are the types of payment result sent to you after we process your payment.
It describes:
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The different ways you can view or receive information about the payment result
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The different types of payment result
The shopper can cancel at any point in the payment process, including when a card is declined by its issuer. The shopper always has the choice of trying another method of payment, such as another card.
View the payment result
When a payment is processed, information about the processed transaction is available to you in the following ways:
|
Information channels |
Description |
|---|---|
|
Merchant Interface |
You can log into the Merchant Interface, which is our payments management tool, to view details of a successful transaction. |
|
Email confirmations |
We send you an email about each successful transaction. The confirmation email is sent to the address you specified for the merchant code receiving the payment. |
|
Payment Response message |
If you have Payment Responses enabled, a message is sent to you whenever a payment transaction is either successfully completed or cancelled. All the details of the transaction are sent back to you in the message. For more information, refer to section Enable and use Payment Response messages. |
Types of payment result
The table below shows the types of payment result sent to you when a payment has been processed.
|
Status / condition |
Transaction ID generated |
Email sent |
Payment notification sent |
|---|---|---|---|
|
Successful |
Yes |
Yes |
Yes |
|
Declined |
Yes |
No |
No |
|
Cancelled |
No |
No |
Yes |
|
Browser closed, connection broken or similar |
No |
No |
No |
The Payment Notification sent column is only relevant if you have Payment Responses enabled. For more information, refer to section Enable and use Payment Response messages.
